Payment and refund terms

1. Prices, delivery expenses, taxes and fees:

• All the prices on the web-site are presented in AMD
• The presented prices for services include all the taxes.
• The mentioned prices for the services do not include bank transfer commission.
• In case of refund of services, the bank refund fee or other bank payments are made to the account of the Buyer / payer (User), unless the service(s) were incomplete.
• In case of possible inaccuracies on the web-site or Customer Errors and / or technical problems, the Organization reserves the right to correct the inaccuracy and charge the correct price. In such a situation, the Organization will contact the Buyer, offer an option to purchase the services at a real price, or cancel the Order.

2. Payment terms

• The User or Buyer may choose one of the payment methods described on the web-site. The Organization reserves the right to temporarily suspend, exclude or include certain payment methods at any time.
• The payment can be done by the following methods:
• Online, with ArCa payment system (Arca, Visa, MasterCard, American Express, and other)
• Cash payment
• Bank transfer
• In case of choosing the cash payment option, the Buyer is obliged to pay for the services at the time of placing the Order, in the amount of 50% of the amount indicated on the Website. The buyer is obliged to make a payment the day before the services will be used by paying the 100% of the service price, otherwise the order will be canceled by the Organization and the 50% prepayment will not be refundable.
• While using the ArCa payment system, the service(s) will be delivered within 3 working days.
• The Organization will approve the order in a three-day due time and will deliver the Order after the User has made the full payment, except in case of cash payment. Our operator will contact you immediately, agree on hotel entry details, hours, transfer options, and other details. The relevant invoice or receipt for payment will also be sent. The delivery period may be extended within a reasonable time in the event of force majeure or in other cases such as strikes, telecommunications technical or other problems, epidemics, etc., for which the Organization is not responsible.
• All services are the property of the Organization until the amount of the ordered services is paid in full to the Organization’s account or paid in full in cash or otherwise agreed with the Organization.
• The Fund is not responsible for any legal restrictions on the use of the Services (export regulations, laws or regulations of other countries) after the Purchase of the ones. In this case, there is no refund of the paid Services, the payment of the Services will be reserved with the buyer’s right to use them within one month after the expiration of the mentioned restrictions.
• To change or cancel the booked days, write to us at hello@set.am

3. Refund policy

• The Buyer is responsible for the omission of the Services or any part thereof or for any circumstances that have resulted in a reduction in the cost of the Services. In case of a refund or replacement, the Organization have the right to deduct the cost of the services in proportion to the loss incurred by replacing the difference with equivalent services or reimbursing the difference received after deducting the loss with the same method the payment was made.
• The buyer has the right to reclaim the amount paid in case of not receiving the Guest Services, if it was not due to force majeure, due to legal restrictions caused by the pandemic, etc.
• When the Buyer applies for replacement or return of Services at least 7 days prior to the booking date of the Guest Services, the Organization must respond within 3 (three) business days to notify the Buyer’s application being approved or denied, and if denied, the proper clarification must be provided.
• In case of cancellation of services, the Organization is obliged to return the amount within 10 (ten) working days to the Account of the Buyer from which the payment was made or to another account submitted by the Buyer.
• In case of cancellation of services, the amount is subject to refund, if the Buyer applied for cancellation of the visit to the guest house at least three days before the scheduled date or the start of tours and requested to cancel the reservation. Please, be noted, that this is valid at most once in case of the same reservation.

Services and paid money are not refundable if:

• The buyer has already made the same Service date change and transfer once.
• The request for refund of services and money is submitted by the Buyer on the day of booking or during the three days preceding it.
• The Buyer did not pay 100% of the Service Price at least the day before the Services and did not cancel the reservation.
• In case the Organization deems the services non-refundable, the Buyer will be notified of the refusal to return, in which case no compensation is provided.
• In case the Organization has reasonable doubts about the User’s misuse of the return arrangement (for example, frequent returns for unreasonable reasons), the Organization reserves the right to refuse to accept the Services as an unwarranted abuse of online purchasing regulation and to block the User.